1. General Policy

    At BT E-Comm, we deal in construction and building materials, many of which are non-returnable by nature (such as cement, TMT bars, solar panels, and bulk/customized orders). However, we value customer satisfaction and accept returns/refunds in genuine cases of damage or incorrect delivery, as outlined below.

    2. Return Eligibility

    • Returns must be requested within 120 hours of delivery.

    • Only unused, unopened, and undamaged products in their original packaging are eligible.

    • The following items are strictly non-returnable:

      • Cement

      • TMT Bars

      • Bricks

      • Solar Panels & Solar Power Plants

      • Bulk/Customized Orders

    • Products like paints, machines, and hardware items are non-returnable by default but may qualify for a return if received in a damaged or wrong condition.

    3. Refunds

    • Refunds will be processed to the original payment method or as mutually agreed between the customer and BT E-Comm.

    • Refunds are initiated within 7–10 business days after inspection of the returned product.

    • In case of return fraud (e.g., product tampering, usage, or false claims), BT E-Comm reserves the right to deny refunds.

    4. Cancellations

    • Orders can be cancelled before dispatch only.

    • If cancelled after dispatch, both outgoing and return shipping charges will be deducted from the refund amount.

    • Bulk/Customized orders cannot be cancelled.

    5. Damaged, Wrong or Defective Products

    • If the product is damaged in transit or the wrong item was sent, BT E-Comm will bear the full return shipping cost and issue a replacement/refund.

    • For defective machines or equipment under manufacturer warranty, customers must contact the manufacturer’s helpline directly. If the product is not covered by warranty, BT E-Comm cannot be held responsible.

    6. Return Shipping Cost

    • If the return is due to BT E-Comm’s error (wrong/damaged product), we bear the shipping cost.

    • If the return is due to customer’s change of mind or ineligible product, the customer bears the shipping cost.

    7. How to Request a Return/Refund

    Customers can request a return/refund via:

    • Email: support@btecomm.in

    • Order Dashboard in their BT E-Comm account.

    • Chat/Call Support available on our website.