Welcome to BT E-Comm, your trusted online supplier of building and construction materials.
BT E-Comm is an independent online platform and currently operates as a sub-dealer of Bilwal Traders, a registered business based in Haldwani, Uttarakhand, holding GSTIN: 05ADWPB0980B1ZT.
Supply, billing, and logistics may be coordinated through Bilwal Traders as our primary distributor.
By accessing or using this website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
These Terms apply to all visitors, users, and customers of BT E-Comm. By using this website, you agree to be bound by these terms and conditions in full.
2. Eligibility
- You must be at least 18 years old to use this site or place an order.
- By using this website, you confirm that you are legally capable of entering into binding contracts under Indian law.
3. Products and Pricing
- All prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- Product images are for representation only. Actual products may vary slightly in appearance or packaging.
- BT E-Comm reserves the right to change prices, offers, and product availability at any time without prior notice.
4. Order Process
- Orders can be placed online via the website.
- An order confirmation does not constitute order acceptance. We may cancel or modify orders based on availability, credit status, or errors.
- For credit-based or bulk purchases, specific terms may apply as agreed with the buyer.
5. Payment
- We accept online payments through UPI, Net Banking, Debit/Credit Cards, and direct bank transfers.
- Payment must be completed before dispatch unless credit terms have been agreed upon in writing.
- All transactions are processed securely.
6. Shipping and Delivery
- We offer pan-India delivery to all locations serviceable by our logistics partners.
- Delivery timelines are typically 1–7 business days, but may vary depending on stock, location, and logistics availability.
- BT E-Comm is not liable for delays caused by courier partners, strikes, natural disasters, or force majeure events.
7. Returns and Refunds
- Returns are accepted only in case of damaged, or incorrect products.
- You must notify us within 48 hours of delivery to be eligible for a return or exchange.
- Once approved, refunds (if applicable) will be processed within 7–10 working days to the original payment method after receiving the return.
8. Cancellation Policy
- Orders can be cancelled prior to dispatch by contacting our support team.
- Orders cannot be cancelled once shipped.
- In case of a pre-paid cancelled order, the refund will be processed within 7 working days.
9. Limitation of Liability
BT E-Comm (and Bilwal Traders) shall not be liable for indirect, incidental, or consequential damages, or for delays in delivery or performance due to circumstances beyond our control.
10. Privacy and Data
Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts of Haldwani, Uttarakhand.
12. Contact Information
For questions or concerns regarding these Terms, please contact us at:
📧 Email: support@btecomm.in
🏪 Store Address: Haripur Motia, Haldwani, Uttarakhand – 263139