1. General Policy

At BT E-Comm, we deal in construction and building materials, many of which are non-returnable by nature (such as cement, TMT bars, solar panels, and bulk/customized orders). However, we value customer satisfaction and accept returns/refunds in genuine cases of damage or incorrect delivery, as outlined below.

2. Return Eligibility

  • Returns must be requested within 120 hours of delivery.

  • Only unused, unopened, and undamaged products in their original packaging are eligible.

  • The following items are strictly non-returnable:

    • Cement

    • TMT Bars

    • Bricks

    • Solar Panels & Solar Power Plants

    • Bulk/Customized Orders

  • Products like paints, machines, and hardware items are non-returnable by default but may qualify for a return if received in a damaged or wrong condition.

3. Refunds

  • Refunds will be processed to the original payment method or as mutually agreed between the customer and BT E-Comm.

  • Refunds are initiated within 7–10 business days after inspection of the returned product.

  • In case of return fraud (e.g., product tampering, usage, or false claims), BT E-Comm reserves the right to deny refunds.

4. Cancellations

  • Orders can be cancelled before dispatch only.

  • If cancelled after dispatch, both outgoing and return shipping charges will be deducted from the refund amount.

  • Bulk/Customized orders cannot be cancelled.

5. Damaged, Wrong or Defective Products

  • If the product is damaged in transit or the wrong item was sent, BT E-Comm will bear the full return shipping cost and issue a replacement/refund.

  • For defective machines or equipment under manufacturer warranty, customers must contact the manufacturer’s helpline directly. If the product is not covered by warranty, BT E-Comm cannot be held responsible.

6. Return Shipping Cost

  • If the return is due to BT E-Comm’s error (wrong/damaged product), we bear the shipping cost.

  • If the return is due to customer’s change of mind or ineligible product, the customer bears the shipping cost.

7. How to Request a Return/Refund

Customers can request a return/refund via:

  • Email: support@btecomm.in

  • Order Dashboard in their BT E-Comm account.

  • Chat/Call Support available on our website.